At Skyward Travel LLC, we aim to provide a smooth, hassle-free booking experience. This Refund & Cancellation Policy explains how cancellations, modifications, and refunds are handled for car rentals, airport transfers, chauffeur services, and travel bookings made through our platform.
1. General Cancellation Rules
- All cancellations are subject to the policies of our rental partners, which may vary by location, vehicle type, season, and supplier.
- The cancellation terms and eligible refund amount (if any) will be shown to you at the time of booking.
- Cancellation requests must be submitted through:
- Email: [Your Email]
- Phone: [Your Phone]
- Website Contact Form
Cancellation is considered effective only after you receive a confirmation email from us.
2. Car Rental Cancellations
A. Before Pickup
- Free cancellation within 24 hours of booking, provided the pickup time is at least 48 hours away.
- If pickup is within 48 hours:
- A cancellation fee may apply, depending on the rental provider.
- Some bookings may be non-refundable (e.g., discounted/prepaid rentals).
B. After Pickup Time
- If the customer does not show up or cancels after the pickup time:
- No refund is provided.
- The full rental amount may be charged as a no-show fee.
C. Modifications
- Date, time, or vehicle changes are subject to availability.
- Rate differences may apply.
- Some bookings may not be modifiable (based on supplier rules).
3. Chauffeur & Airport Transfer Cancellations
- 100% refund if canceled 24+ hours before the scheduled pickup.
- 50% refund if canceled 12–24 hours before pickup.
- No refund if canceled within 12 hours of pickup or on arrival time.
- Additional waiting time, detours, or extra hours are not refundable.
4. Travel/Trip Booking Cancellations
(If you offer packages or multi-day bookings)
- Full refund if canceled within 48 hours of booking and the trip start date is 7+ days away.
- 50% refund if canceled 3–6 days before the trip.
- No refund if canceled within 72 hours of the trip start date.
Airline, hotel, or partner-specific charges may apply.
5. Non-Refundable Situations
No refunds will be issued for:
- Missed pickup due to customer delay
- Invalid or expired driver’s license
- Failure to provide required documents
- Violations of rental policies
- Early vehicle return (partial refund not applicable)
- Booking made under “non-refundable” promotional rates
6. Refund Processing Time
If you are eligible for a refund:
- Refunds may take 5–10 business days to appear in your bank account, depending on your provider.
- Refunds will be issued to the same payment method used during the booking.
- Transaction fees or processing fees (charged by banks or payment providers) are non-refundable.
7. Chargebacks
Initiating a chargeback without contacting us first may result in:
- Suspension of your account
- Delay in resolution
- Additional documentation requests
We strongly encourage you to contact our support team before disputing a charge.
8. Force Majeure (Events Beyond Our Control)
No refunds will be issued for delays or cancellations caused by:
- Natural disasters
- Severe weather
- Strikes
- Government restrictions
- Accidents or emergencies
However, we will help reschedule or rebook your service based on partner policies.
9. How to Request a Refund
To request a refund, provide:
- Full name
- Booking ID
- Email/Phone number
- Reason for cancellation
Contact:
📧 Bookings@skywardtravelllc.com
📞 616-606-0777
10. Policy Updates
We may update this policy at any time.
Updated terms will be posted on this page with the revised Last Updated date.